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White Papers
 
What's SIP Got To Do With It?
 
Taking the Guesswork Out of Deploying IP Telephony
 
Architecture for Convergence
 
A Roadmap for Convergence
 
Secure IP Telepony for the Enterprise
 
SIP Market Overview
IT Defenitions
 
Network Devices and Components Overview
 
What is a Proxy Server
 
What is a Proxy Gateway
 
What is a Server
 
What is a Router
 
What is a Hub
 
What is a Switch
 
Switch Types
 
Networking Standards and Protocols
 
LAN Architecture and Topologies: Bus, Star, Ring and Tree
 
Ethernet: IEEE 802.3 Local Area Network (LAN) protocols
 
Fast Ethernet: 100Mbps Ethernet (IEEE 802.3u)
 
Gigabit (1000 Mbps) Ethernet: IEEE 802.3z (1000Base-X), 802.3ab (1000Base-T) and GBIC
 
10 Gigabit Ethernet Protocol IEEE 802.3ae for LAN, WAN and MAN
 
OSI 7 Layers Reference Model For Network Communication
 
IBM SNA - Systems Network Architecture and Protocols
 
What is Voice Over Internet Protocol (VoIP)?
 
What is H.323 VOIP Protocol
 
What is Session Initiation Protocol (SIP)
 
What is Megaco/H.248: Media Gateway Control Protocol
 
What is MGCP/Media Gateway Control Protocol
 
VoIP for the Telecommuter
 
PPPoE: Power Over Ethernet Overview
 
NAT-IP Network Address Translator (Network Address Translation)
 
Layer 3 IP VPN: Internet Protocol Virtual Private Network
 
What is MPLS: Multiprotocol Label Switching
 
IPsec: Security Architecture for IP Network
 
Layer 2 Ethernet VPN and Virtual Private LAN Services (VPLS)
 
VPN: Virtual Private Network
 
What is Unified Messaging
 
What is Instant Messaging
 
802.11 Wireless LAN standard suite IEEE Quick Reference
 
WLAN: Wireless LAN by IEEE 802.11, a, b, g, n
 
IEEE 802.16: Broadband Wireless MAN Standard (WiMAX)
 
RJ: Registered Jack
 
MAC Layer
 
MPEG: Moving Picture Experts Group
 
Motion-JPEG
 
SMTP: Simple Mail Transfer Protocol
 
RTP: Real-Time Transport Protocol
 
RTSP: Real Time Streaming Protocol
 
TCP: Transmission Control Protocol
 
TCP/IP Protocol Suite Overview
 
UDP: User Datagram Protocol
 
TCP UDP Port Numbers
 
RMON: Remote Monitoring MIBs (RMON1 and RMON2)
 
APPN: Advanced Peer-to-Peer Networking
 
Video Streaming Technologies
 
 
 
 
   
   
Brochures and Data Sheets
 
 
Mitel MiVoice Office 250 Data Sheet
   
Mitel IP Phones Brochure
   
Mite Solutions Overview Brochure
   
Choosing a Phone System Whitepaper
   
Mitel IP Phones Matrix Print Version
   
Mitel IP Phones Matrix Screen Version
   
Soft Attendant Console Brochure
   
Mitel Programmable Key Modules Data Sheet
   
Digital Expansion Interface Data Sheet
   
Mitel Bluetooth Accessories Data Sheet
   
Mite DECT Accessories Data Sheet
   
Mite DECT Accessories Presentation
   
Mite 5610 Cordless Phone Data Sheet
   
Mitel MiVoice 5304 IP Phone Data Sheet
   
Mitel MiVoice 5312 IP Phone Data Sheet
   
Mitel MiVoice 5320 IP Phone Data Sheet
   
Mitel MiVoice 5320e IP Phone Data Sheet
   
Mitel MiVoice 5324 IP Phone Data Sheet
   
Mitel MiVoice 5330 IP Phone Data Sheet
   
Mitel MiVoice 5340 IP Phone Data Sheet
   
Mitel MiVoice 5360 IP Phone Data Sheet
   
Mitel MiVoice 5540 IP Attendant Console Data Sheet
   
Mitel MiVoice 8528 Digital Phone Data Sheet
   
Mitel MiVoice 8568 Digital Phone Data Sheet
   
Mitel MiVoice Audio Conference Unit Data Sheet
   
Mitel MiVoice Video Conference Unit Data Sheet
   
Texas DIR Order Fulfillment Information
   
Texas DIR Price Sheet
   
Telework In Texas and the DIR
   
NJPA Government Contract Press Release
   
NJPA Government Contract Flyer
   
Video Brochures and Tutorials
 
Mitel MiVoice Office Communications Platform Overview - (5:40 min)
   
Hospitality Solutions from Mitel - (5:51 min)
   
Mitel Contact Center Solutions Demo - (11:15 min)
   
Communications in the Cloud - (2:38 min)
   
Know Your Communications Score - (1:36 min)
   
Mitel Business Telephones and Peripherals - (5:50 min)
   
Mitel 5550 IP Console - (2:26 min)
   
Mitel MiVoice Conference Phone - (1:30 min)
   
5320, 5330, 5340 Phone Set Tutorial - (6:04 min)
   
5300 Series Voice Mail Tutorial - (11:57 min)
   
 
 
 
 
Click image to enlarge
Click Image above to enlarge
 
In today’s business environment, communications with customers, partners, and suppliers is critical. Mitel® MiVoice Office 250 simplifies communications, enhancing customer service, employee productivity, and collaboration while reducing overall telephony costs.
 
MiVoice Office 250 is built on a scalable digital – IP platform that combines the best of both IP and traditional TDM switching architectures. It’s designed to scale and protects your investment with add-on modules and processors – all in a form factor that works for shelf-top, rack-mount, and wall-mount scenarios. Additionally, the communications platform delivers IP networking out of the box with full feature transparency.
 
SIMPLIFYING COMMUNICATIONS
 
MiVoice Office 250 offers businesses a complete suite of outof- the-box business productivity applications, which include Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Mobile Twinning, Mobile Hand Off, Teleworking, and Reporting.
 
MiVOICE OFFICE 250 DELIVERS THE FOLLOWING:
 
  • Unified Voice Messaging with email synchronization
  • Multiply Layer Automated Attendant
  • Desktop phone twinning with up to 9 other devices – mobile phone, teleworker phone, DECT phone, etc.
  • Hot Desking allows users to share phones or temporarily move to other phones and yet maintain their personal identity
  • Enhanced meeting room / boardroom audio conferencing with support for the Mitel MiVoice Conference Unit
  • Remote phone / Teleworking capabilities without the need for VPN or external servers
  • Meet Me and Ad-hoc for up to 20 parties in a single conference and up to 40 simultaneous conference resources for multiple conferences at once
  • Automatic call routing to agents, groups based upon longest idle, balanced call count, and circular and linear distribution
  • Built-in Dynamic Host Configuration Protocol (DHCP) server functions for Mitel IP phone deployment and other business needs
  • Collection and reporting of statistical system information with the ability to store it persistently across system shutdowns, resets, and software upgrades
  • Four built in analog station ports
  • Four built-in analog trunk ports
  • Four module bays for internal expansion of TDM-based device capacity that can be used in any combination
  • T-1/E-1/PRI Module can be used to connect to the telephone company, to other phone systems, or to other MiVoice
  • Loop start module provides four analog connections to the phone company*
  • Analog phone module provides four analog phone (ONS) connections
  • Digital phone module provides 16 digital phone connections
  • Built-in paging and music on hold ports
  • Door Relay capability controllable by feature code or key from designated phones
  • Support for the optional Digital Expansion Interface (DEI) for digital and analog phone expansion beyond the core platform capacity
 
Mitel MiVoice Office Overview Video
 
 
 
DIR Logo   Contract # DIR-TSO-2685
     
  Mitel Contract Price List
  Mitel Contract Ordering information

   
   
   
   
Brochures and Data Sheets
 
 
AT&T Synapse Flyer May 2013
   
AT&T Synapse 2 Year Warranty
   
AT&T Synapse MSRP Price Sheet
   
AT&T Synapse PSTN Gateway Data Sheet
   
AT&T Synapse Analog Gateway Data Sheet
   
AT&T Synapse T1/PRI Gateway Data Sheet
   
AT&T Synapse SIP Gateway Data Sheet
   
AT&T Synapse Expansion Module Data Sheet
   
AT&T Synapse Basic Phone Set Data Sheet
   
AT&T Synapse Feature Phone Set Data Sheet
   
AT&T Synapse Cordless Phone Set Data Sheet
   
AT&T Synapse DECT Headset Data Sheet
   
AT&T Synapse DECT Headset Data Sheet
   
 
System Technical Guides
 
AT&T Synapse Administrators Guide
   
AT&T Synapse PreInstallation Guide
 
No matter what your trade—you’ll love the big-business features and small-business price of AT&T Synapse.
 
  • Customizable up to 100 users and 55 lines
  • Supports up to 16 PSTN/analog trunks
  • Supports 1 T1/PRI (23 channels)
  • Supports SIP trunking technology, up to 16 lines
  • Supports 10 SIP services and/or remote sites
 
  • DECT 6.0 cordless handsets and cordless headsets, up to 500 feet range*
  • Built-in voicemail, 30 min per extension, voicemail to email forwarding
  • Caller ID, line appearances, intuitive browser-based administration
  • Built-in auto attendant schedulers; 4, up to 20 menus each
  • Day, night, and holiday modes; dial by name or extensions
  • Powerful business functionality + traditional PBX features
  • Large display desksets, dual Ethernet ports & PoE
  • Simple connection to office Local Area Network
  • Network branch offices (maximum 10)
  • Highly scalable, integrated VoIP
  • No hidden costs
 

 

 
   
   
   
System Reference Guides
 
 
Cisco Unified Communications 500 Series Model 540 Platform Reference Guide
   
   
Video Data Sheet
 
Brief introduction to the Unified Communications System 540 Series for Small Business. (5:37 min)
   
 
   
   
   
   
 
 
For small business employees to communicate effectively with suppliers and customers in today's competitive business environment, they need ready access to information, updated in real time. They also need to stay connected -- to each other and to the business applications they use to do their jobs. With the right solution, your business can collaborate more effectively and problem-solve like never before.
 
The Cisco® Unified Communications 540 (Figure 1), a central part of the Cisco Smart Business Communications System (SBCS), is an affordable unified communications appliance that provides voice and data communications, voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop applications such as calendar, email, and other tested third-party applications. This easy-to-use solution supports up to 32 users and provides flexible deployment options based on your needs, supporting a wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.
 

Cisco Unified Communications 540

 
The Cisco Unified Communications 540 - UC540W-FXO-K9
Includes 24 user licenses for UC and integrated messaging, 4 FXO ports, 4 FXS ports, 8 PoE 10/100 ports, integrated wireless, and 1 VIC slot. Upgradable to 32 users max.
 

   
   
   
   
   
Brochures and Data Sheets
 
Cisco Small Business Unified Communications 300 Series Brochure
 
Cisco Small Business Unified Communications 300 Series Data Sheet
 
Cisco Small Business Unified Communications 320W Overview
   
 
Feature Reference Guides
Cisco Small Business Unified Communications 300 Series Feature Reference Guide
   
   
More Cisco Resources:
 
7900 Series Phones Brochure
   
SPA Phone Series Guide
   
7900 Series User Config Guide (Web)
   
7900 Series User Guide
   
CP-7937G Conf Phone Quick Reference Guide
   
CP-7937G Conf Phone User Guide
   
CP-7911G Phone Quick Reference Guide
   
CP-7911G Phone User Guide
   
CP-7962G Phone Quick Refernce Guide
   
CP-7975G Phone Quick Reference Guide
   
CP-7975G Phone User Guide
   
CP-7961G Phone Tutorial
   
CP-7906G / 7911G Phone Tutorial
   
 

To remain competitive, most small businesses need a voice system that can help reduce phone costs and boost employee productivity. The Cisco Unified Communications 300 Series for Small Businesses, Model UC320W, meets these needs. It's a small business phone system that fits your budget, while significantly improving collaboration within your company.

Small Businesses Benefits

Designed to support organizations with up to 24 employees, the UC320W offers business-class calling and messaging with full key system and small private branch exchange (PBX) features. The system is flexible enough to support a wide choice of Cisco SPA Series IP phones, and includes integrated wireless networking. The UC320W was designed with the small business owner in mind, providing all the features you need.

With the UC320W, you can lower your communications expenses, improve employee productivity, and respond to customers better. The system is also designed to easily grow with your business.

 
Cisco Unified Communications 320W

Features:

  • Voicemail and automated attendant
  • Voice to email notification
  • Support for Cisco SPA300 and SPA500 Series IP Phones
  • Support for up to 12 Phone lines (FXO)
  • Includes licenses for up to 24 phones (maximum 9 analog phones/fax)
  • Embedded state-of-the-art, web-based configuration utility included

Powerful Data Networking:

  • 4-port Gigabit Ethernet (1000 Mbps) switch with VLAN support, to connect devices or expand
  • Gigabit Ethernet WAN port to connect to the Internet

Integrated Wireless:

  • Built-in 802.11b/g/n wireless access point allows for data networking and Cisco SPA525G2 wireless desktop phone support
 

   
   
   
   
   
Brochures and Data Sheets
 
 
 
 
 
   
 
Technical and User Guides
 
KX-TDA50G Quick Start Guide
   
KX-DT300 Quick Reference Guide
   
KX-DT321 Quick Reference Guide
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
 
 
The TDA50G is a reliable, affordable communication solution that will allow you to use conventional analog and digital phones, or evolve toward newer technologies like IP handsets and SIP trunking. It also provides stateof- the-art in-building wireless and the ability to seamlessly integrate cell phone extensions into the system. It can even be networked with another unit at a branch office.
 
 
 
The TDA50G is a conventional phone system suitable for small businesses. The system can be configured to support up to 48 extensions maximum and has built-in caller ID capability.
 
 
This system is ideal for Law Firms, Real Estate Companies, Hotels, Motels, Medical Offices and other small businesses who are looking for an affordable and flexible phone system that will grow as they grow. It provides reliable voice and data communications, voice mail, wireless capability to stay connected to remote and mobile colleagues, and the ability to save money on communication charges with SIP Trunking*.
Click Chart For Larger Image
                                Click On Above Chart For Larger View
   

   
   
   
   
Brochures and Data Sheets
 
KX-TVA50 / KX-TVA200 Brochure
   
 
Technical and User Guides
 
KX-TVA50 / KX-TVA200 Quick Guide
   
   
   
   
   
   
   
   
   
   
   
   
   
 
Panasonic KX-TVA Voice Processing Systems offer more than voice mail and automated attendant service. With features such as email integration and bilingual capability they can be customized to meet your specific needs. Used in conjunction with a Panasonic KX-NCP or KX-TDE System they become one of the most advanced digitally integrated phone systems in the world.
 
   

   
   
   
   
Brochures and Data Sheets
 
KX-TA824 For Business Data Sheet
   
KX-TA824 For Residential Data Sheet
   
   
   
   
   
   
   
   
   
   
   
   
   
 
The Panasonic KX-TA824 Advanced Hybrid Telephone System is expressly designed to streamline office communications by organizing your phone lines into a cohesive system and making a host of advanced features available to each extension.
 
The KX-TA824 offers a variety of options to enable customized solutions. You can assign specific lines to each phone, make office-to-office intercom calls, forward your calls to an outside location or your cell phone, page all system extensions, and much more. So you can tailor your telephone system to the varied needs of your office.
 
This powerful combination of flexibility, high performance and value has made Panasonic Communication Systems number one in Key Telephone/Hybrid Systems. The KX-TA824 system works with standard telephone lines, so you don’t need to upgrade your phone service. It features a base configuration of three central office lines and eight stations. It can be easily expanded to up to eight central office lines and 24 stations with the addition of two plug-in cards.
 

Features:

  • PC Programmable (On Site and Remote)
  • Built-in Remote Modem Card
  • 3 Voice Mail Options (APITS, CO Based or Internal VM Card)
  • Message Waiting Lamp Control
  • Caller ID with Call Waiting (APT and SLT Telephones)
  • Caller ID Logging (System and Station)
  • Room Monitor
  • Call Forwarding (Busy, No Answer,Outside Line and All Calls)
  • Direct Inward System Access (DISA) with Fax Detection
  • Three 3 Level Auto Attendant/OGM (180sec, 1ch)
  • SMD
  • Built-in USB and RS232C Port
   
 

 
Call us today for a complete system design to fit your specific needs. (210) 681-2505 or send us an email 
 
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